My offer didn't track — what should I do?

It's frustrating when you complete an offer on EarnLab and don't see your credits appear. Don't worry—there are steps you can take to resolve this. Here's what you need to know.

First, Wait 72 Hours

Before taking any action, please wait at least 72 hours after completing the offer. Tracking isn't always instant, and delays can happen for several reasons:

• The offerwall provider may take time to verify your completion.
• The advertiser might batch-process conversions at specific intervals.
• Technical delays between systems can slow down credit delivery.

Many offers that appear to not have tracked will credit automatically within this timeframe.

Common Reasons Why Offers Don't Track

Ad Blockers or Browser Extensions: Ad blockers, privacy extensions, or certain browser settings can interfere with tracking pixels and prevent your completion from being registered.

VPN or Proxy Usage: Using a VPN or proxy can break tracking links and violate both EarnLab's and the offerwall's Terms of Service.

Incomplete Offer Requirements: Make sure you completed every step required by the offer. Missing even one step (like verifying an email or reaching a specific level in a game) can prevent crediting.

Clearing Cookies Mid-Offer: If you cleared your browser cookies or cache while completing an offer, the tracking connection may have been lost.

Using a Different Device: Starting an offer on one device and finishing on another can break the tracking chain.

Multiple Accounts: If the offerwall detects that you've completed the offer before on a different account, it won't credit again.

Technical Issues: Sometimes tracking simply fails due to technical problems on the advertiser's or offerwall's end.

What Should I Do After 72 Hours?

If your offer still hasn't credited after waiting 72 hours, you can submit a support ticket. The process depends on how you started the offer:

For Offers Started Through an Offerwall:

1. Go to the offerwall where you completed the offer.
2. Find the offer history or "Missing Credits" section.
3. Submit a ticket explaining the issue.
4. Attach proof of completion—screenshots uploaded to Imgur or a similar image hosting service are typically required.

For Offers Started Through the Offer Gallery:

1. Visit your profile.
2. Find the started task in your offer history.
3. After 72 hours, you'll see a support button next to the task.
4. Click it to submit your support request with proof of completion.

What Counts as Proof of Completion?

When submitting a missing credit ticket, include evidence that you completed the offer:

• Screenshots showing your progress or completion (e.g., reaching the required level in a game, confirmation emails, account dashboards).
• Transaction receipts if the offer involved a purchase.
• Any confirmation codes or IDs provided by the advertiser.

Make sure screenshots clearly show dates, usernames, or other identifying information that proves the completion is yours.

Important: EarnLab Is an Intermediary

Since tracking is handled by the external offerwall providers—not by EarnLab—you'll need to contact the provider directly for missing credit issues. EarnLab doesn't have access to the tracking systems and cannot manually credit offers on behalf of offerwalls.

Tips to Avoid Tracking Issues in the Future

• Disable ad blockers and privacy extensions before starting offers.
• Don't use VPNs or proxies.
• Complete offers in one session on the same device.
• Don't clear cookies until your credits have been received.
• Read all offer instructions carefully before starting.
• Take screenshots as you progress through the offer.
• Follow the Terms of Service of both EarnLab and the specific offerwall.

Thank you for your patience, and thank you for being part of EarnLab!

Updated on: 07/02/2026