Articles on: Account

Why was I banned?

At EarnLab, we take account integrity seriously, and we want to provide you with clarity on account suspension and bans. Here's an overview to help you understand these situations:


Account Suspension Reasons:


  1. Multiple Accounts: Registering multiple accounts on EarnLab is against our Terms of Service (ToS). If your account has been frozen, this could be one of the reasons.


  1. VPN Usage: Using a VPN to access EarnLab can also lead to account suspension, as it goes against our ToS.


  1. Other Indicators: We utilize various internal indicators to identify potentially suspicious accounts.


Verification Request:


If your account gets suspended, you may notice a verification request in your notifications, located at the top right of our website. Completing this verification can automatically unfreeze your account in most cases.


Unexplained Bans:


If you've been banned and can't find a clear reason in our Terms and Conditions, please follow these steps:


  1. Review Our Terms: Start by reading through our Terms and Conditions.


  1. Contact Live Support: If you can't identify the reason for your ban, reach out to our live support team via the on-site support channel. They can assist you in forwarding your case to our ban appeals team.


  1. Ban Appeals Team: Our ban appeals team will investigate your case thoroughly within 24 hours. Make sure to explain your side of the situation clearly.


By understanding these processes and guidelines, you can navigate account suspensions and bans on EarnLab effectively. We aim to provide a fair and secure platform for all our users.

Updated on: 16/10/2023

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