Articles on: Bonuses & Promocodes

Why is my promo code not working?

Trying to redeem a promo code on EarnLab but running into issues? Don't worry—there are several common reasons why this happens, and most are easy to fix. Let's figure out what's going on.

Typo or Incorrect Entry

Promo codes must be entered exactly as provided.

Check for extra spaces before or after the code.
Make sure you're using the correct capitalization—most codes are case-sensitive.
Look out for similar characters that are easy to confuse (0 vs O, 1 vs l, etc.).
Copy and paste the code if possible to avoid typing errors.

Code Has Expired

Promo codes have expiration dates, and once that date passes, the code becomes invalid.

Check when you received the code and if an expiration date was mentioned.
Codes from old promotions or events are likely no longer active.

Code Already Redeemed

Most promo codes can only be used once per account.

If you've already redeemed this code in the past, you won't be able to use it again.
Some codes are single-use across the entire platform—once anyone redeems it, it's gone.

Redemption Limit Reached

Popular promo codes often have a maximum number of total redemptions.

If too many users have already redeemed the code, it becomes inactive for everyone.
This is especially common with codes shared on social media or by influencers.

Account Eligibility Requirements

Some promo codes have specific requirements:

New users only: Certain codes are exclusive to users who just created their account.
Minimum activity: Some codes require you to have completed a certain number of offers.
Region-specific: A code may only be valid in certain countries.
Account verification: You may need a verified account to use certain codes.

If you don't meet the eligibility criteria, the code won't work.

Code Is Fake or Unofficial

Unfortunately, not every promo code you find online is legitimate.

Only use codes from official EarnLab sources: our website, official social media, or email newsletters.
Codes found on random websites or forums may be fake, expired, or never valid in the first place.
Never pay for a promo code—legitimate EarnLab codes are always free.

How to Fix It

Step 1: Double-check the code for typos and try entering it again carefully.

Step 2: Verify the code's expiration date and source.

Step 3: Confirm you haven't already used this code.

Step 4: Check if the code has any eligibility requirements you might not meet.

Step 5: If you received the code directly from EarnLab and it still isn't working, contact our support team.

What to Include When Contacting Support

If you need help with a promo code, please provide:

The exact promo code you're trying to use.
Where you found or received the code.
A screenshot of the error message (if any).
Your EarnLab username.

This information helps us investigate and resolve the issue faster.

Thank you for being part of EarnLab!

Updated on: 07/02/2026

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